Skipton Intermediaries launch day one mortgage valuations following successful trial

kipton Intermediaries are also extending the hours of its e-mortgage service following broker feedback

Skipton Intermediaries is today (Tuesday 28th June) launching day one mortgage valuations on all of its mortgage applications, following a successful trial which found a reduction of up to four days in the application to offer wait time for brokers and their clients.  

As Skipton Intermediaries is committed to listening to its broker partners, it recognises that the number one service metric in the market is speed. Skipton regularly reviews its services to ensure they are meeting the needs of their broker partners and set up a trial of day one mortgage valuations to improve its own application speed and efficiency.  

Due to the success of the trial, from today Skipton will be immediately instructing standard valuations on receipt of all complete purchase and remortgage cases from brokers. In addition to this, Skipton Intermediaries has extended the hours of its e-mortgage service to enable its broker partners to use the online site to submit complete cases up to 10.00pm on evening, providing partners with a flexible and convenient online service.

Paul Darwin, Skipton’s Director of Intermediary Relationships, said:

“At Skipton Intermediaries we pride ourselves on offering exceptional levels of service. Over the past year we have made substantial, forward thinking developments, motivated by an overwhelming desire to put brokers at the centre of everything we do to improve the speed and efficiency of the service we offer. 

“We wanted to trial something that would make a difference to our broker partners and we believe the introduction of the day one mortgage valuations and extend online hours has enable us to do that and provide them with a service that best suits their needs.

Gerry Dupree, Managing Director of Gerry Dupree Ltd said:

“After taking part in Skipton’s day one valuation trial I was very impressed by the speed and efficiency that the service provided.

“It is essential for all of our clients that when purchasing a new build home  we act quickly upon their application, the day one trial enabled us to do this, ensuring that our clients received their mortgage offer within one week of submitting their complete application. I’m delighted to see that Skipton are rolling out day one valuations across all of their mortgage range as it’s a service I’m looking forward to continuing to use.”

As an award winning five star lender for service, Skipton Intermediaries is committed to delivering a high level of customer service by listening to its broker partners and acting upon their feedback. The introduction of day one mortgage valuations and the introduction of extended hours for its e-mortgage service are just one of the many things Skipton has launched this year to demonstrate their commitment to their broker partners.  

Paul Darwin continued:

“A great deal of time has been invested in getting under the skin of our broker partners, key distributors and customers to really understand what they want and need from us.

“We were thrilled to be awarded with an official five star customer service rating last year, and we celebrated this accolade by adding an extra pledge to our existing Real Life Lending charter. We believe we are continuing to deliver this promise to our broker partners this year and the introduction of new services really help demonstrate this commitment.”