Halifax and BM Solutions Update

Working in partnership – Call for immediate action

The current business volumes are driving significantly higher call volumes and so I write to you to urge you not to call our servicing teams. Please allow our service teams to progress cases and contact you where it is needed, so we can
continue to deliver the service that you have come to expect from us.

You can continue to check your case tracking/dashboard for updates.

If you can limit emails and calls to only those cases where exchange or completion are imminent, and you need our assistance we will be able to support you best where it’s needed most.

Our BDMs do not have access to cases in progress so please do not call for an update. They are however available to you for all of your new business enquiries as usual either by phone or email and our website or web chat facility is available as usual for information on criteria via this link Halifax Intermediaries Criteria.

The uploading of all supporting documents on submission of applications at the outset also helps us to progress cases swiftly so please ensure you review any emails and next steps messages to ensure we receive the information we need as quickly as possible.

Our web chat facility continues to grow in popularity, for its speed to answer and accuracy of information provided along with the ability to print a transcript of the chat and over 97% of users consistently rate it as excellent.

It really is vital that we continue to work together without the need for update or routine diary chase calls to our processing teams in order that we can continue to make good progress.

We understand how incredibly hard you are working to support as many of your clients as possible right now, so thank you for taking the time to read this message and for your continued support.